Terms & Conditions

Effective Date: September 17, 2026
Last Updated: September 17, 2026

These Terms & Conditions (“Terms”) govern your access to and use of websites, landing pages, online forms, digital services, communications, and other online properties operated by A&M Wellness, LLC, doing business as Cheval Wellness (“Cheval Wellness,” “we,” “us,” or “our”).

By accessing or using our website or digital services, you acknowledge that you have read and agree to these Terms.

If you do not agree to these Terms, please do not use our website or digital services.

1. About Cheval Wellness

Cheval Wellness is operated by:

A&M Wellness, LLC d/b/a Cheval Wellness
7663 Cita Lane
New Port Richey, Florida 34653

Phone: (813) 776-5751
Email: info@chevalwellness.com

Cheval Wellness is a Florida healthcare practice providing services within the lawful scope of practice of its licensed healthcare professionals.

2. Website Purpose

Our website provides information concerning Cheval Wellness, our providers, healthcare services, wellness services, educational resources, products, programs, and related topics.

Website content is provided for general informational and educational purposes.

Unless expressly stated otherwise, information provided through this website is not intended to substitute for individualized evaluation, diagnosis, or treatment by a qualified healthcare professional.

Please review our separate Medical Disclaimer & Practice Disclosures for additional information.

3. No Patient-Provider Relationship Through Website Use

Accessing this website, reading its content, submitting a general inquiry, joining an email list, communicating through social media, or otherwise interacting with our public-facing digital content does not, by itself, establish a patient-provider relationship with Cheval Wellness or any of its healthcare professionals.

A patient-provider relationship is established only through the appropriate clinical intake, evaluation, consent, and acceptance processes required by Cheval Wellness.

Website communications should not be relied upon for urgent or emergency medical care.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

4. Eligibility

You must be at least 18 years old to use this website independently or to enter into purchases or agreements through the website unless applicable law permits otherwise.

Certain healthcare services involving minors may be provided only in accordance with applicable law and appropriate parental, guardian, or minor consent requirements.

5. Accuracy of Information

We make reasonable efforts to provide accurate and current information.

However, medical knowledge, clinical guidance, pricing, availability, treatment options, laws, regulations, product information, and other information may change over time.

We do not represent that every item of website content will always be:

• complete;
• current;
• error-free;
• applicable to every individual;
• available at all times; or
• appropriate for every medical circumstance.

We may update, modify, correct, or remove website content at any time without prior notice.

6. Medical and Health Information

Website content concerning conditions, medications, supplements, laboratory testing, weight management, hormone therapy, fertility, metabolic health, preventive care, or other health topics is intended for general educational purposes only.

Treatment decisions depend on individual circumstances and may require:

• medical history;
• physical examination;
• laboratory testing;
• medication review;
• risk assessment;
• contraindication screening;
• follow-up care; and
• professional clinical judgment.

No treatment, medication, product, or service described on this website is appropriate for every individual.

You should consult an appropriately qualified healthcare professional concerning your individual health circumstances.

7. Prescription Medications and Medical Services

Information about prescription medications does not constitute a prescription, guarantee of eligibility, or guarantee that a particular medication will be recommended.

Prescription medications are provided only when a licensed healthcare professional determines that treatment is medically appropriate and legally permissible.

Availability of a particular medication, pharmacy, dosage, compounded preparation, treatment protocol, laboratory test, or service may change.

Nothing on the website guarantees:

• that you will qualify for treatment;
• that a particular medication will be prescribed;
• that a specific dose will be recommended;
• that treatment will produce a particular result; or
• that a treatment will remain available.

Clinical decisions remain within the professional judgment of the treating healthcare provider.

8. Results Are Not Guaranteed

Individual results vary.

Testimonials, patient experiences, case examples, photographs, educational examples, or descriptions of possible outcomes do not guarantee that another person will achieve the same or similar results.

Health outcomes may be affected by numerous factors, including medical history, genetics, medications, adherence, lifestyle, age, underlying conditions, and other circumstances.

9. Appointments and Scheduling

Appointment requests submitted through the website are requests only unless and until confirmed by Cheval Wellness or an authorized scheduling system.

We may change, cancel, reschedule, decline, or limit appointments when reasonably necessary.

Separate appointment, cancellation, late-arrival, no-show, membership, treatment-plan, or clinical-consent policies may apply.

If separate patient agreements or informed-consent documents conflict with these website Terms regarding clinical services, the more specific patient or clinical agreement will control for that issue.

10. Pricing

Prices displayed on the website are subject to change unless otherwise stated.

Website prices may not include every potential:

• laboratory fee;
• pharmacy charge;
• medication cost;
• supplement cost;
• third-party charge;
• shipping charge;
• follow-up service;
• optional service; or
• other expense associated with care.

The final price applicable to a service or product will be the price communicated at the time of purchase, enrollment, or applicable agreement.

A typographical, technical, or pricing error does not require Cheval Wellness to honor an obviously incorrect price.

We reserve the right to correct pricing errors before completing a transaction.

11. Cash-Pay Practice

Cheval Wellness operates as a cash-pay practice unless expressly stated otherwise.

Cheval Wellness does not represent that services will be reimbursed by:

• private insurance;
• Medicare;
• Medicaid;
• health savings accounts;
• flexible spending accounts; or
• other third-party benefit programs.

Patients are responsible for determining whether any reimbursement or tax-advantaged payment arrangement is available to them.

12. Payments

Where online payment is available, you agree to provide current, complete, and accurate payment and billing information.

By submitting a payment method, you represent that:

• you are authorized to use that payment method;
• the information supplied is accurate; and
• you authorize applicable charges for the transaction you approve.

Payments may be processed by third-party payment processors.

Additional terms established by a payment processor may apply.

13. Refunds, Returns, and Cancellations

Refund eligibility depends on the type of product, service, program, appointment, or transaction involved.

Healthcare and Professional Services

Fees for consultations, appointments, clinical evaluations, laboratory review, treatment planning, or services that have already been performed are generally non-refundable unless otherwise required by law or specifically agreed in writing.

Prescription Medications

Prescription medications are generally not returnable or refundable after dispensing or delivery, except where required by law or permitted through the dispensing pharmacy’s applicable procedures.

Supplements and Health Products

Opened supplements, medications, or health-related products generally cannot be returned after leaving our possession due to health, safety, and product-integrity concerns.

If you receive an incorrect unopened product directly from Cheval Wellness, contact us promptly so we can review the issue.

Third-Party Products and Services

Products or services fulfilled by independent third parties, including laboratories, pharmacies, supplement providers, or other vendors, may be subject to the third party’s own refund, return, replacement, shipping, or cancellation policies.

Programs and Packages

Programs, prepaid services, memberships, packages, or promotional offers may be subject to separate terms disclosed at purchase or enrollment.

Those specific terms will control over this general section where they differ.

Nothing in this section limits any non-waivable right provided by applicable law.

14. SMS and Text Messaging

If you provide your mobile number and appropriately consent to receive text messages, Cheval Wellness may send messages concerning:

• appointment confirmations;
• appointment reminders;
• scheduling;
• customer service;
• requested information;
• healthcare-related communications;
• educational information;
• service announcements; and
• marketing or promotional communications when authorized.

Message frequency varies. Message and data rates may apply.

You may opt out of promotional text messages by replying STOP.

You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Marketing communications are subject to applicable federal and Florida law.

Florida law treats certain marketing text messages as telephonic sales calls and requires businesses to honor applicable requests to stop future solicitations.

15. Email Communications

You may receive email communications if you provide your email address or otherwise request or consent to communications.

Marketing emails will include an unsubscribe mechanism where required by law.

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional, administrative, scheduling, patient-care, security, or legally required communications.

16. Electronic Communications and Agreements

By interacting electronically with Cheval Wellness, you consent to receive communications electronically where legally permitted.

Electronic records, acknowledgments, selections, checkboxes, signatures, and similar electronic actions may have legal effect where applicable.

Florida law recognizes electronic records, electronic signatures, and electronic contracts under its Uniform Electronic Transaction Act.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Protected Health Information may also be governed by our Notice of Privacy Practices.

These documents are incorporated by reference where applicable.

18. Artificial Intelligence-Assisted Content

Cheval Wellness may use artificial intelligence-assisted tools in connection with certain:

• website content;
• educational content;
• graphics;
• illustrations;
• marketing materials;
• administrative workflows; or
• digital communications.

AI-assisted content does not replace professional clinical judgment.

Health and medical content published by Cheval Wellness is subject to human review consistent with Cheval Wellness’s content-review procedures.

Additional information appears in our AI Transparency & Content Policy.

19. Intellectual Property

Unless otherwise stated, the website and its original content, including:

• text;
• graphics;
• branding;
• logos;
• photographs;
• illustrations;
• page layouts;
• videos;
• downloadable resources;
• educational materials;
• design elements; and
• other original materials

are owned by or licensed to A&M Wellness, LLC and are protected by applicable intellectual property laws.

You may access and view website content for your own personal, noncommercial use.

You may not, without prior written permission:

• reproduce substantial portions of the website;
• republish content;
• distribute content commercially;
• create unauthorized derivative works;
• scrape or systematically extract website content;
• use our branding in a misleading manner;
• remove copyright or proprietary notices; or
• represent Cheval Wellness content as your own.

Nothing in these Terms grants ownership of any Cheval Wellness intellectual property.

20. Permitted Website Use

You agree to use the website only for lawful purposes.

You may not:

• attempt to gain unauthorized access to systems or accounts;
• interfere with website security;
• introduce malware or harmful code;
• conduct automated scraping that materially interferes with the website;
• impersonate another person;
• submit fraudulent information;
• use the website for harassment, threats, or unlawful activity;
• attempt to circumvent security measures;
• infringe intellectual property rights; or
• use the website in a manner that could damage Cheval Wellness or other users.

21. Third-Party Links and Services

Our website may link to or integrate with independent third-party services, including:

• scheduling platforms;
• laboratories;
• pharmacies;
• payment providers;
• supplement companies;
• social media platforms;
• patient portals;
• educational resources; and
• other websites.

A link does not necessarily constitute endorsement of every statement, product, service, or practice of the third party.

Cheval Wellness does not control independent third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party services is subject to the third party’s own policies and agreements.

22. Website Availability

We do not guarantee uninterrupted website availability.

The website may occasionally be unavailable because of:

• maintenance;
• technical failures;
• hosting problems;
• security events;
• third-party outages;
• software updates; or
• circumstances beyond our reasonable control.

We may modify, suspend, or discontinue website functionality at any time.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and general website content are provided on an “AS IS” and “AS AVAILABLE” basis.

Cheval Wellness makes no warranty that:

• the website will always be available;
• the website will be error-free;
• all website information will remain current at all times;
• the website will be free from malicious components; or
• use of website information will produce a particular result.

This disclaimer concerns website use and does not eliminate duties owed by licensed healthcare professionals under applicable law.

24. Limitation of Liability

To the maximum extent permitted by law, A&M Wellness, LLC and its owners, employees, contractors, agents, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages resulting solely from use of or inability to use the website.

Nothing in these Terms is intended to:

• waive a duty that cannot lawfully be waived;
• eliminate liability that cannot lawfully be excluded;
• limit rights arising from professional healthcare services where such a limitation would be prohibited by law; or
• alter any legal standard governing professional negligence or malpractice.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless A&M Wellness, LLC and its representatives from claims, losses, liabilities, costs, or expenses arising from:

• your unlawful misuse of the website;
• your violation of these Terms;
• your infringement of another person’s rights; or
• fraudulent or unauthorized activity performed through your account or information.

This provision does not apply to claims arising from Cheval Wellness’s own conduct where indemnification would be prohibited by law.

26. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law or another mandatory law controls.

27. Dispute Resolution

Before initiating formal proceedings concerning a dispute arising solely from website use or these Terms, you and Cheval Wellness agree to make a reasonable good-faith attempt to resolve the matter informally.

Notice may be sent to:

A&M Wellness, LLC d/b/a Cheval Wellness
7663 Cita Lane
New Port Richey, Florida 34653
info@chevalwellness.com

Arbitration

Except for disputes that cannot legally be subjected to arbitration, disputes arising out of or relating to these Terms or use of the website may be resolved through binding arbitration by mutual agreement or pursuant to a separately enforceable arbitration agreement applicable to the dispute.

Nothing in these website Terms should be interpreted as replacing or modifying a separate patient arbitration agreement, treatment agreement, informed-consent document, or other agreement entered into between a patient and Cheval Wellness.

Florida law recognizes agreements contained in a record to submit controversies to arbitration, subject to applicable contract-law defenses.

Venue

For disputes not subject to arbitration, exclusive jurisdiction and venue will lie in an appropriate state or federal court serving Pasco County, Florida, unless applicable law requires otherwise.

28. No Waiver of Healthcare Rights

These Terms primarily govern website and digital-service use.

They are not intended to waive or limit:

• rights under HIPAA;
• rights established by Florida healthcare law;
• rights relating to professional negligence;
• mandatory consumer protections; or
• any right that cannot lawfully be waived.

29. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted or severed where necessary.

The remaining provisions will remain in effect.

30. Waiver

Failure by Cheval Wellness to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

31. Entire Agreement Concerning Website Use

These Terms, together with our Privacy Policy and other policies expressly incorporated into them, constitute the general agreement governing use of our website.

Separate patient agreements, informed-consent documents, program terms, purchase terms, membership agreements, or other specific agreements may also apply.

When a more specific agreement governs a particular transaction or healthcare service, the more specific agreement controls for that matter.

32. Changes to These Terms

We may revise these Terms periodically to reflect changes in:

• our services;
• website functionality;
• technology;
• business practices;
• applicable law; or
• regulatory requirements.

The current version will be posted on this page with the applicable “Last Updated” date.

Your continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by law.

33. Contact Information

Questions concerning these Terms may be directed to:

A&M Wellness, LLC d/b/a Cheval Wellness
7663 Cita Lane
New Port Richey, Florida 34653

Phone: (813) 776-5751
Email: info@chevalwellness.com